REMIS|Frequently Asked Questions

Frequesntly Asked Questions

These are the frequently asked Questions about REMIS.

Regulation of Water Supply

What aspects of water utilities are regulated?

Regulation covers various aspects, including operational efficiency (water produced, non-revenue water, water connection growth, reliability of water supply, water quality compliance), commercial viability (water sales, active connections, collection efficiency) and financial sustainability (debt age, operating ratio, working ratio).

About Water Utility and Regulation Department

What is water utility regulation?

Water utility regulation refers to the set of rules and policies implemented by government bodies to oversee and control the activities of water utilities. It aims to ensure the delivery of safe, reliable, and affordable water services to the public. Regulation is required to protect the public interest (customers) by ensuring that water utilities operate efficiently, provide high-quality water services, and do not exploit their monopoly power. It also helps in managing water resources sustainably.

Who regulates water utilities in Uganda?

The regulation of water utilities is carried out by the Water Utility Regulation department (WURD) of the Ministry of Water and Environment. The department is mandated to regulate water utilities managing piped water systems by contract, as enshrined in Cap 152 of the Water Act. The regulatory approach is by performance contract with the Water Utilities as provided in the Uganda Water Act Cap 152-2&3 (Water Supply regulation, and the sewerage regulations). All the regulatory functions are undertaken following this framework in order to ensure safety, reliability, equity, affordability and quality of water supply services to all Ugandans.

The respective water utilities are National Water and Sewerage Corporation (NWSC), the six (6) regional Umbrella Water Authorities of Water and Sanitation, Buikwe Local Government and (KIS).